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Cpunto FAQ

What is cPunto.com?

Cpunto Inc. is an online superstore where you can quickly find electronic components and consolidate them into a single shipment. All inventory published is 100% traceable and warrantied by either the original manufacturer or Cpunto.

Can I submit purchase orders via email?

We appreciate that the business processes of some of our customers do not allow purchasing agents to enter purchase orders online. We also appreciate that some buyers are simply uncomfortable placing orders online. We welcome all orders at cPunto, online and offline, and we have a skilled support team waiting to assist you. If you'd like to submit your purchase orders via email, please attach a PDF copy of your order and send us a note to orders@cpunto.com. Also feel free to call us at +1-514-808-1875, skype cPunto or send us a message via any of the following messengers- WhatsApp,WeChat, Telegram. One of our customer service agents will help you. NOTE: If you submit orders via email or otherwise ask our customer service staff to enter an order for you, there will be a delay before your order is entered and the inventory secured. This introduces the risk that another buyer may purchase your parts before your order is entered. Self-entering orders online at cpunto.com is the only way to instantly secure the parts you need. So, if your need is urgent and the parts are in short supply, we especially urge you to place your order online, even if it takes an exception process to do so.

How is Cpunto different from affiliate websites (such as FindChips.com, SupplyFrame.com, ECIAuthorized.com, Octopart.com, Oemstrade.com , etc.)?

In short, shoppers can't buy things at these sites. These firms operate as affiliates, which means they list inventory sources, like a bulletin board service. Once buyers find the components from their service, these websites direct the buyers to the websites of merchants where buyers actually make their purchase. These merchants, pay the affiliates for the traffic that they refer.

What are the advantages in buying from cPunto?

Buying through Cpunto.com requires no new vendor set-up or new vendor qualification. You have one point for all small or big orders with clear small consolidation fee along with competitive freight charge.

Are prices negotiable?

Published prices are negotiable. We provide discounts based on the volume and supplier’s flexibility.

What inventory is available on Cpunto.com?

Cpunto’s inventory is sourced from electronic component manufacturers and their authorized channels.

What forms of payment does the Cpunto.com accept?

We accept all standard forms of payments, including pre-paid methods like wire transfer, PayPal, credit cards, along with extended payment terms for credit worthy customers. We also accept crypto payments via USDT and BitCoin.

How do I consolidate an order with cPunto.com?

Start by selecting the parts you want to buy, and then navigate to checkout. Proforma invoice will be emailed at check out. For all other method of payments please send email to support@cpunto.com.

How is shipping arranged?

Customers can choose industry-leading freight companies including FedEx, UPS, and DHL, at check-out. You will be given the option to select pre-paid freight arranged by cpunto.com or to input your corporate freight account number. All relevant shipping and tracking information, including airway bill numbers, is provided automatically upon shipment of each purchase.

Can I cancel or make changes to my order?

Most bookings made at cpunto.com are final. (Purchased items cannot be canceled, refunded, exchanged, transferred, or changed - even for a fee - except when items received do not match your order, or are materially defective.) Items are non-cancelable and non-returnable (NCNR) unless otherwise indicated on the listing. These restrictions are a big reason why we can offer you the inventory and bargains that we do. If you would like to order additional parts soon after you've checked out, you may do so only by booking a new order. You cannot add parts to an order already in process. You may, however, use the same purchase order number to order additional parts. If you choose to do so, we will reference that purchase order number against two separate sales orders. We will consolidate all orders in one package and process as requested.

What is the process for returns or replacement?

Products are deemed accepted by customer unless customer notifies Seller in writing within 10 days of delivery of product shortages, damage or defect. No returns may be made for any reason without a Return Authorization Form issued by Seller. If customer refuses to accept tender or delivery of any products or returns any products without authorization from Seller, such products will be held by Seller awaiting customer's instruction for 20 days, after which Seller may deem the products abandoned and dispose of them as it sees fit, without crediting customer's account. All requests for return material authorizations (RMAs) in connection with defective materials claims will be researched for validity prior to authorizing returns. If the evidence of such claims matches shipping records, and circumstances seem plausible, RMA's may be issued, and returns may be routed for evaluation to the seller. If material defects are identified in evaluations, test results may be sent to the parties, and the defective parts may be repaired, replaced, or refunded at Seller’s sole discretion.

Whom do I contact to discuss problems or get support?

Our Customer Service Representatives are happy to help you place an order, and to help remedy any problems or answer any questions that may arise in connection with your order. You can contact our support team via live online chat, email/chat or phone. Please send email inquiries to support@cpunto.com. For phone inquiries, please call us at: +1-514-808-1875.

What are your shipping prices?

Our shipping prices are published at check out.

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